Customs is requesting me to pay taxes, what should I do?

If you have been notified that you have to pay additional customs duties, don’t worry, we will 100% fully reimburse this extra cost. All you need to do is:


1- Request a formal receipt once you have paid, and

2- Submit a copy to our customer service team 


So that we can sort out your reimbursement. 


Our one exception: Please note that we do not refund Brazilian customs duties or taxes. Due to the nature of Brazilian Trade Regulations, all customers in Brazil are fully responsible for any customs duties or taxes incurred. 


If you have any questions about this, please feel free to Contact Us.


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